Digital Inclusion
Digital services should expand choice, not shut older people out of essential support.
The problem we are working to change
This campaign focuses on practical barriers affecting older people, pensioners and communities across the North East.
Pressure on daily life
Digital-only systems can exclude people without devices, connectivity or confidence.
Health and independence
Online banking, health appointments and benefit systems can be difficult to navigate.
Fair access
Fraud risks and inaccessible design can reduce trust and independence.
Clear action from decision-makers
Keep telephone, paper and face-to-face routes for essential services.
Fund trusted local digital skills and confidence support.
Design public services around accessibility, plain language and assisted access.
Improve protections and advice for older people facing online scams.
Add your voice and local evidence
Share experience
Volunteer with local digital support sessions where available.
Contact representatives
Help identify services that have become digital-only by default.
Support the community
Share clear safety advice and signpost trusted support.
Support the Digital Inclusion campaign
Join NEPSG updates, share evidence and help strengthen the voice of older people across the North East.