Privacy Policy
How NEPSG collects, uses, stores and protects personal information shared with us.
Overview
North East Pensioners Support Group Ltd respects your privacy and is committed to protecting personal information shared with us through our website, membership, events, campaigns, advice enquiries, donations, volunteering and partnership work.
This notice explains what information we may collect, why we use it, the lawful bases we rely on, who we may share it with, and the rights you have under UK data protection law.
We aim to keep privacy information clear, easy to access and written in plain English, in line with Information Commissioner's Office guidance.
Information we collect
- Contact details such as name, address, email address and telephone number.
- Membership, supporter, volunteer, donor or partner information.
- Information you give us when asking for advice, support or campaign updates.
- Correspondence, meeting notes or feedback where relevant to our work.
- Website technical information such as IP address, browser type and pages visited, where analytics or security tools are used.
We only ask for information that is relevant to the reason you are contacting or working with us.
How we use personal information
- To respond to enquiries and provide information, signposting, advocacy or support.
- To manage membership, volunteering, events, campaigns and supporter updates.
- To administer donations, partnerships, governance and organisational records.
- To keep people safe, deal with complaints, and meet legal or regulatory duties.
- To improve our website, communications and services.
Lawful bases
Depending on the activity, we may rely on consent, legitimate interests, contract, legal obligation, vital interests or substantial public interest conditions where special category information is involved.
Where we use consent, you can withdraw it at any time. Where we rely on legitimate interests, we balance our organisational aims against your rights and expectations.
Sharing and retention
We do not sell personal information. We may share information with trusted service providers, professional advisers, regulators, funders, safeguarding bodies or public authorities where this is necessary and lawful.
We keep personal information only for as long as needed for the purpose it was collected, including any legal, accounting, safeguarding, funding or governance requirements. Records are reviewed and securely deleted or archived when no longer needed.
Your rights
You may have rights to access, correct, erase, restrict or object to our use of your personal information, and to data portability in some circumstances.
To exercise your rights, contact us at info@nepsg.org. You can also complain to the Information Commissioner's Office if you are unhappy with how your information has been handled.
Contact
North East Pensioners Support Group Ltd
Civic Centre, Gateshead NE8 1HH
Email: info@nepsg.org
Telephone: 0191 477 1234
This notice should be reviewed regularly as services, systems and legal requirements change.