Complaints Procedure

How to complain

Email info@nepsg.org with your name, contact details, what happened, when it happened and what outcome you are seeking.

How we respond

• We acknowledge complaints as soon as reasonably possible.
• We review the issue fairly and proportionately.
• We explain any action we can take or why no further action is possible.

Escalation

If you remain unhappy, ask for the complaint to be reviewed by a senior representative or the Board where appropriate.